FAQs - ANSWERS TO YOUR QUESTIONS

Frequently Asked Questions

Find answers to our most commonly asked questions below. Can't find what you're looking for? Contact us and we'll be happy to help!

Shipping & Delivery

How much does shipping cost?

We offer free shipping on orders over €80 within the EU. For Switzerland, free shipping applies to orders over CHF 85. Standard shipping rates apply for smaller orders.

How long does delivery take?

Orders are typically processed within 1-2 business days. Delivery times vary by location: Germany (2-4 days), EU (3-7 days), Switzerland (3-5 days), International (7-14 days).

Do you ship internationally?

Yes! We ship to over 40 countries worldwide. Shipping costs and delivery times vary by destination.

Returns & Exchanges

What is your return policy?

We offer a 14-day return policy for unused items in original packaging. Simply contact our customer service to initiate a return.

How do I exchange an item?

Contact our support team with your order number and the item you'd like to exchange. We'll guide you through the process.

Products & Materials

Are your products organic?

Yes! We prioritize organic, sustainable materials. Our cotton products are GOTS-certified, and our bamboo items come from sustainably managed forests.

Are your products safe for newborns?

Absolutely. All our products meet strict EU safety standards and are free from harmful chemicals, BPA, phthalates, and lead.

How do I care for organic cotton products?

Wash at 40°C with mild detergent. Avoid bleach and tumble drying. Iron on low heat if needed. See individual product care labels for specific instructions.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and bank transfer.

Can I modify or cancel my order?

Orders can be modified or cancelled within 2 hours of placing them. Contact us immediately if you need to make changes.

How can I track my order?

Once shipped, you'll receive a tracking number via email. Use this to track your package on the carrier's website.