Shipping policy
Germany, Austria and within Europe
Free shipping from 100 β¬ within 1 to 7 business days.
Normal shipping is via DHL for 5-14.95 β¬.
Switzerland and Liechtenstein
Free shipping from 80 CHF within 1 to 7 business days.
Normal shipping for small shipments via A-Post.
For orders up to a value of CHF 30, we charge a minimum quantity surcharge of a flat rate of CHF 4.20 for certain product categories.Thanks to the minimum quantity surcharge, our customers benefit from lower prices for small products.
International
Tracked shipping is via DHL or Swiss Post for 25 β¬.
In case you need to change the shipping address, you need to contact us through our emailΒ info@kianao.comΒ before sending. Once the shipment is made, we can not change this address.
Orders within Europe will be shipped within 48/78 h
During promotions, the above deadlines may change.
For shipments outside of Europe and Small Islands, delivery times and costs may vary.