FAQ - ANSWERS TO YOUR QUESTIONS

Shipping

What shipping methods are available?

Free shipping from 80 € within 1 to 7 business days. Normal shipping is via DHL for 9 €.

Free shipping from 80 € within 1 to 7 business days. Normal shipping is via DHL for 9 €.

Free shipping from 80 CHF within 1 to 7 business days. Normal shipping for small items via A-Post and large items B-Post. For orders up to a value of CHF 30, we charge a minimum quantity surcharge of CHF 4.20 for certain product categories. Thanks to the minimum quantity surcharge, our customers benefit from lower prices for small products.

Usually within 1 to 7 working days. Due to the special circumstances with the Corona virus, there may be delays in delivery up to 14 days from suppliers, but we try to replenish our stocks daily and find quick solutions with suppliers.

Payment info

Mit Paypal, Kreditkarte: Visa, MasterCard and American Expres.

We've teamed up with our payment partners like Paypal, Twint, Six, Stripe and Shopify, and integrated the most secure payment solution on the market. 

Returns

If for any reason you do not agree with what you have purchased, you can return the product within a period of fourteen calendar days from the date of receipt of the goods and you must notify Kianao in advance via email info@kianao.ch. The costs incurred by the cancellation or return of orders (round-trip shipping, etc.) will be borne by the customer.No returns will be accepted for the OUTLET, SWIMWEAR and toiletries collections.Returns will only be accepted if the returned merchandise is in perfect condition, labeled and accompanied by the return receipt.

Changes & Exchange

This is a return and a new purchase. To do this, you must send a return of the goods you want to change to our facilities and process a new purchase in the desired size. The new order created with the desired size will be processed as any other normal order.The exchange period is fourteen calendar days from the date of receipt of the purchase.